Milaha became one of the first companies in the Middle East to deploy and integrate Robotic Process Automation (RPA) solutions in its back office operations. The new state-of-the-art system, codenamed “Tam” by Milaha — which means “consider it done” in Qatari dialect — mimics human activities using software robots and artificial intelligence to perform clerical tasks and functions such as entry, processing, and transfer of data.
Commenting on the deployment of the new system, Milaha’s President and CEO Mr. Abdulrahman Essa Al-Mannai said: “The introduction of RPA into our operations is part of a company-wide initiative to automate the workplace with the ultimate goal of maximizing our efficiency and accuracy, and we are proud to be one of the first Qatari companies to adopt such cutting-edge technology. “Tam” will also free up our staff to focus on complex higher-value tasks, decision-making, and client engagement. On the other hand, our automation drive directly contributes to the creation of a knowledge-based economy, a key component of Qatar National Vision 2030.”
For his part, Mr. Saleh Al-Haroon, Milaha’s Senior VP – Support Services said: “The use of Robotic Process Automation is becoming an inevitable requirement for large organizations, and we are already seeing promising results from the new system, particularly with our finance department, which first started implementing it. Using “Tam”, our colleagues are able to perform within hours what would usually takes days to finish, and we are working with the developer to brainstorm new ways and avenues in which we can integrate the solution.”
The “Tam” system is initially capable of performing more than 70 transactions in less than 2 hours, which would have taken more than one day to finish. It also functions 24 hours a day and 7 days a week, while reducing error rate to 0%. In addition to integrating “Tam”, Milaha continues to assess and adopt new technologies in the workplace to streamline operations, increase efficiency, and improve synergies among its various business units and corporate functions.
Milaha’s Robotic Process Automation initiative was supported by Roland Berger, a global strategy consulting company, and deployed by FourNxt, an innovative tech company which provides Artificial Intelligence and Internet of Things solutions.