Job duties and responsibilities

  • Ensure effective coordination of business development activities of shipping agencies and smooth operations by equally looking after the interest of shipping agents, lines and customers
  • Target potential customers, arrange meetings, and discuss future business prospects
  • Liaise & coordinate with various shipping lines under the agency, regarding shipment-related matters and ensure full support to them in all their marketing activities for their business development in the region
  • Responsible for meeting the target KPIs of the cargo vessels market share of the department
  • Market Milaha facilities & acquiring business of new customers (especially in bulk/break-bulk imports & exports)
  • Coordinate with Muntajat for Bulk Urea/Ammonia loading
  • Coordinate with local customers for their import and export shipments
  • Coordinate with the Shipping Agencies Section Manager and discuss major decisions regarding the marketing activities and contribute to the business development of the department
  • Handle petty cash of Shipping Agency Head office
  • Follow up with customers to clear outstanding debts
  • Responsible for conducting the customer feedback surveys and necessary actions for maintaining the customer satisfaction at the desired level
  • Closely watch trends and flows of current market conditions and monitor relevant legislation, political situations and other factors that could affect the shipping business
  • Prepare and maintain a clear marketing strategy for the business development of Shipping Agencies
  • Regularly visit local & regional customers, maintain good business relationships, and report to VP
  • Perform other job-related duties as assigned Meeting with Ports & Customs officials as and when required

Minimum requirements

  • Bachelor or Degree in Economics, Engineering, Business Administration, or equivalent
  • 5+ years of experience in freight services/ freight forwarding
  • At least 5 years of experience in marketing
  • Regional work experience is a must
  • Proficiency in MS Office
  • Fluency in English, Arabic is highly desirable
  • Good knowledge of shipping agency operations, freight operations (sea, air and road), international and local freight regulations, marketing activities, and logistics management best practices